Shipping policy

Shipping Guidelines

Total delivery time = processing time + delivery time

All estimated/typical delivery times are based on actual data from previous orders. These are approximate times and provided for reference only.

Processing Time

Processing begins on the day you place your order. It typically takes 1–5 business days (Monday to Friday) to process your order. Once processed, your order will be shipped.

Shipping Method

  • Country: United States
  • Condition: All products
  • Cost: Free
  • Processing time: 1–5 business days (Monday to Friday) – Deadline: 00:00 EST
  • Delivery time: 1–6 business days (Monday to Friday) – Cutoff: 00:00 EST

Please note: Delivery times may be affected by holidays due to limited operations from manufacturers and couriers. This is beyond our control. Normal operations resume immediately after each holiday.

Incorrect address information or other issues may also cause delays.

Tracking Your Order

Once your order ships, you will receive an email notification with a tracking number. If you haven’t received one or if the number doesn’t work, don’t worry—just contact us and we’ll take care of it!

Transport Company

We use DHL or UPS for deliveries within Germany.

Change Your Address

Delivery addresses cannot be changed after an order has been placed. If you need to change the delivery location, contact us within 24 hours of placing your order at contact@captain-cutie.com or call +1 479 323-1802.

Please note: Orders are processed and shipped within 2–10 business days from the time of ordering.

Cancellations

If you change your mind before receiving your order, cancellations can be made at any time before the order has been dispatched.

Unexpected Delays

Delivery might take longer than the times listed. If your package is delayed beyond the estimated time, contact us and we’ll resolve any issues within our control.

Packages Damaged During Transport

If you notice your parcel is damaged during transport, please refuse the package and inform our customer service. If the package was delivered in your absence, contact us immediately.

Contact Information

Email: contact@captain-cutie.com
Phone: +1 479 323-1802

Store Name:

Captain Cutie

Opening Hours:

Monday – Friday: 8:00 – 18:00 EST
Saturday – Sunday: Closed
Public Holidays: Closed