Shipping policy
Shipping & Processing Time
We strive to process and ship all orders as quickly as possible.
- Order Processing Time: 1 to 3 business days.
- Transit Time: 5-12 business days
-
Order Cut-Off Time: 5:00 PM
- Shipping Countries: We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.
| Country | Express Delivery + Tracking and Anti-Theft | Free Delivery on | Standard Shipping |
| United States | $9.84 | Orders $50 and USD Up | $4.78 |
| United Kingdom | £8.43 | Orders £50.00 GBP and Up | £4.09 |
| Canada | $13.87 | Orders $70.51 CAD and up | $6.74 |
| Australia | $15.69 | Orders $79.71 AUD and up | $7.62 |
| New Zealand | $17.18 | Orders $87.28 NZD and up | $8.34 |
Estimated Delivery Times
Delivery times vary based on the destination country, shipping method and transit time included:
- United States: 6 to 15 business days
- United Kingdom, Canada, Australia, New Zealand: 10 to 30 business days
Shipping times are estimates and may be affected by factors such as carrier delays, customs processing, and holidays.
Order Cancellation Policy
- Orders can be canceled within 24 hours of purchase by contacting us at contact@captain-cutie.com.
- After 24 hours, cancellations are not possible, and the order must be returned following our return policy.
Return & Exchange Policy
If you are not completely satisfied with your purchase, you may return your order under the following conditions:
- Returns must be initiated within 30 days of receiving the product.
- Customers must cover return shipping costs.
- Returned products must be unused, in original packaging, and in resellable condition.
- To start a return, please send the package to our return address and email a photo proof of the return to contact@captain-cutie.com.
Return Address:
Uus tanav 5-16, 30327, Kohtla-Jarve, Estonia
For more details, please review our Return, Refund, and Exchange Policy.
Holiday & Seasonal Shipping Policies
Halloween Shipping Notice
Orders placed after October 21st may not arrive in time for Halloween (October 31st), particularly for U.S. deliveries.
By ordering after October 21st, you agree to:
- Accept the risk of delivery delays.
- No refunds, exchanges, or returns for late deliveries due to shipping delays.
Valentine’s Day Shipping Notice
Orders placed after February 1st may not arrive in time for Valentine’s Day (February 14th).
By ordering after February 1st, you agree to:
- Accept the risk of delivery delays.
- No refunds, exchanges, or returns for late deliveries due to shipping delays.
Customer Support
For any questions regarding your order, please contact us:
Business Email: contact@captain-cutie.com
Business Phone: +372 602 7283
Business Address: Uus tanav 5-16, 30327, Kohtla-Jarve, Estonia
Business Hours:
- Monday to Friday: 10:00 AM – 10:00 PM
- Saturday to Sunday: 11:00 AM – 6:00 PM
- Response Time: Maximum 24 hours
We appreciate your trust in Captain Cutie and are committed to delivering the best experience possible.