• Shipping : We ship your packages within 1 to 3 days
• Delivery to the rest of the world :  The delivery time to the rest of the world is 10 to 30 business days.
• Delivery to the United States : The delivery time to the United States is 6 to 15 business days.
• Cancellation : We can cancel your order upon request within 24 hours after purchase. After this period, you will need to return the item if you wish to get a refund.
• Return : To return your package for an exchange or refund, please send it back to the following address and email us a photo proof at contact@captain-cutie.com. We do not cover return shipping costs.

Halloween Shipping Policy

Please be advised that for any orders placed after October 21st, there is a possibility that your package may not arrive in time for Halloween, particularly for deliveries to the United States, where shipping typically takes 5 to 10 business days.

By placing an order after October 21st, you acknowledge and agree to the following conditions:

1. Risk of Delivery Delays: You accept the risk that your package may not arrive before Halloween (October 31st).
2. No Refunds or Exchanges: We will not issue refunds, exchanges, or returns for orders that arrive after Halloween due to shipping delays.
3. Customer Responsibility: The customer assumes full responsibility for any order placed after October 21st, understanding the potential for delayed delivery.

We appreciate your understanding and continued support.

Valentine's Day Shipping Policy

Please be advised that for any orders placed after February 1st, there is a possibility that your package may not arrive in time for Valentine’s Day (February 14th), particularly for deliveries to the United States, where shipping typically takes 5 to 10 business days.

By placing an order after February 1st, you acknowledge and agree to the following conditions:

• Risk of Delivery Delays: You accept the risk that your package may not arrive before Valentine's Day.
• No Refunds or Exchanges: We will not issue refunds, exchanges, or returns for orders that arrive after February 14th due to shipping delays.
• Customer Responsibility: The customer assumes full responsibility for any order placed after February 1st, understanding the potential for delayed delivery.

We appreciate your understanding and continued support.