• Shipping : We ship your packages within 1 to 3 days
• Delivery to the rest of the world :  The delivery time to the rest of the world is 10 to 30 business days.
• Delivery to the United States : The delivery time to the United States is 6 to 15 business days.
• Cancellation : We can cancel your order upon request within 24 hours after purchase. After this period, you will need to return the item if you wish to get a refund.
• Return : To return your package for an exchange or refund, please send it back to the following address and email us a photo proof at contact@captain-cutie.com. We do not cover return shipping costs.

Halloween Shipping Policy

Please be advised that for any orders placed after October 21st, there is a possibility that your package may not arrive in time for Halloween, particularly for deliveries to the United States, where shipping typically takes 5 to 10 business days.

By placing an order after October 21st, you acknowledge and agree to the following conditions:

1. Risk of Delivery Delays: You accept the risk that your package may not arrive before Halloween (October 31st).
2. No Refunds or Exchanges: We will not issue refunds, exchanges, or returns for orders that arrive after Halloween due to shipping delays.
3. Customer Responsibility: The customer assumes full responsibility for any order placed after October 21st, understanding the potential for delayed delivery.

We appreciate your understanding and continued support.