Billing Terms and Conditions

At Captain Cutie, we are committed to providing a seamless and secure shopping experience. By placing an order on our website, you agree to the following Billing Terms and Conditions.

Pricing & Promotions

  • Prices on our website are displayed in the local currency based on your region and are subject to change without prior notice.
  • Promotional discounts, such as "Buy More & Save", are automatically applied at checkout:
    • Individual Price
    • Buy 2 & Save 15%
    • Buy 3 & Save 20%
  • Prices displayed do not include applicable taxes or shipping fees, which will be calculated at checkout.
  • We reserve the right to modify or discontinue promotions at any time without prior notice.

Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • Express Checkout (Google Pay, Shop Pay)

PayPal is currently not supported.

All transactions are charged immediately upon order confirmation.

Payment Security

At Captain Cutie, we take your payment security seriously. Our store is protected by industry-leading SSL (Secure Socket Layer) encryption to safeguard your sensitive payment details.

  • Stripe Payment Gateway: We use Stripe, a globally trusted payment processor, to ensure secure transactions. Stripe is PCI DSS Level 1 Certified, meaning it follows the highest security standards to protect your payment information.
  • Fraud Prevention: Transactions are monitored for fraud, and suspicious activities may require additional verification before processing.
  • No Card Storage: We do not store or have access to your full credit/debit card details. Payments are processed securely by Stripe.

Your data is encrypted and processed securely. If you suspect unauthorized activity, contact your bank immediately.

Shipping Protection (Optional)

For an additional $3.95, customers can purchase Shipping Protection, which covers:

  • Loss: If your package is lost in transit, we will reship your order at no extra cost.
  • Damage: If your item arrives damaged, we will replace it.
  • Theft: If your package is stolen after delivery, we will resend it once verified.

To file a claim, contact contact@captain-cutie.com within 7 days of delivery.

Order Confirmation & Billing Information

  • After placing an order, you will receive an order confirmation email with the details of your purchase.
  • It is the customer's responsibility to enter accurate billing & shipping details. If incorrect details are provided, Captain Cutie is not responsible for lost shipments.
  • If your payment fails due to insufficient funds, incorrect card details, or bank restrictions, your order may be canceled.

Refunds & Chargebacks

  • Refunds are issued according to our Return & Refund Policy.
  • Unauthorized chargebacks will be contested with supporting evidence. If you experience a billing issue, contact our support team first to resolve it.

Contact Us

For billing inquiries, please reach out to us at:

Business Email: contact@captain-cutie.com
Business Phone: +372 602 7283

By completing a purchase on Captain Cutie, you acknowledge and agree to these billing terms.